A: Studentsafe only covers non New Zealand residents who study, and temporarily reside in New Zealand. If you are granted a residence visa or gain New Zealand permanent residency, cover provided under Section 1 Medical of your Studentsafe cover ceases 21 days from the date you gain residency. As a New Zealand citizen you will need to purchase a medical insurance plan from a local heath insurance provider.

A: Cover is available for immediate family members and children 18 years of age and under who are travelling and residing with you. Family members must be enrolled in the insurance on first arrival in New Zealand. A form to include family members is available.

A: If you are planning to study abroad, travel for a holiday to countries not covered under the travel cover provided, or you are doing an elective overseas you will need to purchase top-up cover as this is not covered under your Studentsafe Insurance.

A: The policy provides cover for additional travel expenses, incurred as a result of you having to return to your country of origin during the period of insurance due to the unforeseen death, serious injury or serious sickness of a relative, provided that person is under 76 years of age and the injury or sickness occurred during the period of insurance. In most cases we will require a medical certificate to confirm the condition was not a pre-existing medical condition.